Investor Charter – Research Analyst

Invest with Knowledge & Safety

This Investor Charter lays down the rights, responsibilities and grievance redressal mechanism for investors dealing with Pride Trading Consultancy Pvt. Ltd. (Research Analyst).

Vision

Invest with knowledge & safety.

To empower investors to make informed, risk-aware investment decisions.

Mission

Every investor should be able to invest in the right products based on their needs, monitor progress towards goals and enjoy financial wellness.

Market Snapshot

Informed Investing

Research-backed insights for every investor.

B. Business Transacted by the Research Analyst

How we work for investors

To publish research reports based on the research activities of the Research Analyst.
To provide an independent, unbiased view on securities.
To offer unbiased recommendations while disclosing any financial interest in recommended securities.
To provide research recommendations based on analysis of publicly available information and known observations.
To conduct audit of processes and compliances annually.
To ensure all advertisements adhere to the Advertisement Code for Research Analysts.
To maintain records of interactions with all clients and prospective clients where research services were discussed.

C. Services Provided to Investors

Onboarding, disclosures and conduct

Onboarding of Clients

Sharing of terms and conditions of research services.
Completing KYC of fee-paying clients.

Disclosure to Clients

Disclose all material information required for an informed decision – business activity, disciplinary history, terms of research services, associates, risks and conflicts of interest.
Disclose the extent of use of Artificial Intelligence tools in providing research services.
When distributing third-party research reports, disclose material conflict of interest of such third-party provider or provide web address to the relevant disclosures.
Disclose any conflict of interest between research services and other activities of the Research Analyst.
Distribute research reports and recommendations without discrimination.
Maintain confidentiality until research report is made available in the public domain.
Respect data privacy rights of clients and protect against unauthorised use of confidential information.
Disclose timelines for services and ensure adherence.
Provide clear guidance and adequate caution notices for complex and high-risk products/services.
Treat all clients with honesty and integrity.
Ensure confidentiality of client information except when required by law or with client consent.

D. Grievance Redressal Mechanism

How investors can raise and resolve complaints

Investors can lodge complaints/grievances against the Research Analyst using the following modes:

Directly with the Research Analyst – grievances shall be addressed immediately, but not later than 21 days from receipt.
On SCORES 2.0 – SEBI’s web-based centralized grievance redressal system: https://scores.sebi.gov.in
First review by the designated body (RAASB) followed by second review by SEBI, wherever applicable.
Email to the designated email ID of RAASB for grievances.
If not satisfied with the resolution, complaint can be filed on SMARTODR platform for online conciliation or arbitration.

Physical complaints may be sent to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051

E. Rights of Investors

What every investor is entitled to

As an investor dealing with a SEBI-registered Research Analyst, you have the following rights:

Right to Privacy and ConfidentialityRight to Transparent PracticesRight to Fair and Equitable TreatmentRight to Adequate InformationRight to Initial and Continuing DisclosureRight to receive information about all statutory and regulatory disclosuresRight to Fair & True AdvertisementRight to Awareness about Service Parameters and Turnaround TimesRight to be informed of the timelines for each serviceRight to be Heard and Satisfactory Grievance RedressalRight to have timely redressalRight to Exit from financial product or service in accordance with agreed termsRight to receive clear guidance and caution notice when dealing in complex and high-risk financial products and servicesRight to access services suitably even if differently abled (vulnerable consumers)Right to provide feedback on financial products and services usedRight against coercive, unfair, and one-sided clauses in financial agreements

F. Expectations from Investors

Responsible investing – Do’s and Don’ts

Do’s – Good Practices

Always deal with SEBI registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for SEBI registration number and verify in SEBI Registered Research Analysts List.
Always pay attention towards disclosures made in the research reports before investing.
Pay your Research Analyst through banking channels only and maintain duly signed receipts with payment details.
You may pay fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB, if opted by the Research Analyst. (For fee-paying clients).
Before buying/selling securities or applying in public offer, check the research recommendation by your Research Analyst.
Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendations.
Seek clarifications and guidance, especially for complex and high-risk financial products and services.
Be aware that you have the right to stop availing the service of a Research Analyst as per agreed terms.
Be aware that you have the right to provide feedback to your Research Analyst.
Be aware that you will not be bound by any clause that contravenes any regulatory provisions.
Inform SEBI about any Research Analyst offering assured or guaranteed returns.

Don’ts – Avoid These

Do not provide funds for investment to the Research Analyst.
Don’t fall prey to luring advertisements or market rumours.
Do not get attracted to limited period discounts, incentives, gifts etc. offered by Research Analyst.
Do not share login credentials or passwords of your trading, demat or bank accounts with the Research Analyst.